Call Center — AI Call Center

📞 AI Call Center — All Your Channels on One Screen

When your customer calls, AI answers. When they text on WhatsApp, the bot responds instantly. When they message on Instagram, automatic routing kicks in. When they send an email, smart replies are generated.

📲 Try It Now!

• Send a message to this WhatsApp number and chat with AI: +90 248 606 01 30

⚠️ Important: This product does not work standalone. It requires the WhatsApp, Instagram & Email Integration System product to function. The Call Center system integrates as an add-on to the existing chatbot infrastructure.

What Are You Buying?

✅ Full call center management panel source code

✅ SIP/VoIP phone integration (NetGSM, Asterisk)

✅ Gemini AI voice call answering engine

✅ Inbound/outbound call management

✅ Customer card and CRM integration

✅ WhatsApp, Instagram, Email channel management

✅ Automatic request creation system

✅ Database schema and migration files

📞 Phone Call Features (SIP/VoIP):

• Inbound Call Answering: AI directly answers and converses when a customer calls

• Outbound Calling: Call customers directly from the system

• Call Routing: Transfer to human operator if AI can't resolve

• Voice Request Creation: Customers can create orders, complaints, info requests by phone

• Product Inquiry: Customers can query product info, prices and stock by phone

• Call Recording & Transcript: All conversations are recorded and transcribed

• Customer Recognition: Customer card automatically opens based on caller number

🤖 AI Chatbot (WhatsApp + Instagram + Email):

• Google Gemini AI integration (with function calling support)

• Natural language understanding and smart response generation

• Automatic answer finding from FAQ database

• Semantic product search (with embedding vectors)

• Request and support ticket creation

• Transfer to human operator

• Bot Active/Manual Mode switch

• AI-powered spam filtering

📊 Call Center Dashboard:

• View all communications from all channels on a single screen

• Channel-based statistics (phone, WhatsApp, Instagram, email)

• Average response time and resolution rate

• Operator performance reports

• Daily/weekly/monthly call analytics

• Pending requests and priority queue

👥 Customer Management (CRM):

• Customer card creation and editing

• Communication history (all channels unified)

• Tagging and segmentation

• Customer notes and reminders

• VIP customer marking and prioritization

📋 Request Management:

• Create requests from phone, WhatsApp, Instagram or email

• Request categories (order, complaint, info, support)

• Status tracking (open, in progress, resolved, closed)

• Automatic assignment and escalation rules

• SLA tracking and alerts

Use Cases:

• E-commerce customer service

• Healthcare facilities (appointment + info line)

• Real estate offices (customer tracking + calling)

• Technical services (fault logging + tracking)

• Cargo and logistics companies

• Insurance and finance sector

• Educational institutions (registration + info line)

Add-on Services (Optional):

• Installation Support: Integration into your existing system + SIP configuration

• Customization: Industry-specific chatbot scenarios and IVR menu preparation

⚡ Live SaaS Example: dowaba.com

This infrastructure is actively used on the dowaba.com platform.

⚠️ Important Note:

• This product does not work standalone — it requires the WhatsApp, Instagram & Email Integration System product.

• A SIP trunk provider such as NetGSM is required for SIP/VoIP integration.